AI & Voice Integration (Salesforce + ElevenLabs) with Monday.com
AI & Voice Integration (Salesforce + ElevenLabs) with Monday.com
What if your CRM could speak literally?
Imagine your Salesforce leads being contacted automatically by a natural-sounding voice agent that logs every interaction directly into Monday.com.
With ElevenLabs AI voice technology, that’s no longer hypothetical.
This three-way integration between Salesforce, Monday.com, and ElevenLabs creates a communication powerhouse — one that handles calls, updates records, and personalizes every conversation using AI.
Why Combine Salesforce, Monday.com, and ElevenLabs?
Each platform brings a unique strength:
Salesforce → Enterprise CRM and data storage
Monday.com → Workflow automation and visibility
ElevenLabs → Human-like AI voice interaction
Together, they form an AI-driven engagement system that connects sales and support teams in real time.
Key Benefits
Voice-based automation: Make and receive AI-powered calls that sync with your CRM.
Unified data flow: Automatically log calls, updates, and notes between systems.
Smarter follow-ups: Trigger workflows in Monday.com after every interaction.
Personalized experience: ElevenLabs voices adapt tone and delivery to customer context.
How It Works A Connected AI Workflow
This integration functions like a digital sales and support assistant.
Voice Trigger
When a lead is created or status changes in Salesforce, a webhook triggers Make.com (or Zapier).
ElevenLabs Voice Call
The workflow uses ElevenLabs to call the contact with a dynamic script based on CRM data.
“Hi Jordan, this is Ava from [Your Company]. I noticed you recently requested a demo. Would you like to schedule it this week?”
Monday.com Sync
After the call, the system:
Creates or updates an item in a Monday board (Lead, Ticket, or Follow-Up).
Logs call duration, sentiment, and status.
Triggers automations (e.g., notify rep, send email, or create task).
This ensures no interaction is lost every detail flows across all three platforms.
Use Cases Across Departments
Sales Teams
Automate outreach for new Salesforce leads and record outcomes directly in Monday.com.
Voice agents qualify prospects and schedule demos automatically.
All activities sync back to Salesforce with full visibility in Monday dashboards.
Customer Support
Respond instantly to service requests using voice or chat.
AI confirms ticket details, updates Monday.com, and triggers resolution workflows.
Salesforce cases stay updated automatically no manual data entry.
Operations
Use voice bots to collect feedback, confirm shipments, or schedule field service appointments, then sync everything to Monday.com.
Setting Up the Integration
Step 1: Prepare Salesforce
Enable API access and identify the lead/contact objects to track.
Create a webhook or outbound message for “New Lead” or “Status Update.”
Step 2: Connect ElevenLabs
Build dynamic voice scripts with placeholders (e.g., name, company, next step).
Use Make.com to trigger ElevenLabs API for calls or voice messages.
Step 3: Link Monday.com
Create a Sales Voice Log board.
Columns: Contact Name | Call Type | Outcome | Next Step | Assigned Rep | TimestampMap Salesforce fields → Monday columns.
Step 4: Automate Actions
When a call is marked “Completed,” create an item in Monday.com.
When status = “Qualified,” push update back to Salesforce.
When new feedback arrives, alert the assigned rep.
This setup ensures both platforms mirror each other with AI doing the heavy lifting.
Real-World Example
A SaaS company implemented this integration to manage inbound demo requests.
Leads arrive in Salesforce via the website form.
ElevenLabs instantly calls prospects with a natural, friendly tone.
Monday.com records the outcome and assigns reps automatically.
Results after 30 days:
70% faster lead response times
2.3x increase in demo bookings
Zero missed follow-ups
The Human-Like Advantage
Unlike robotic IVRs, ElevenLabs delivers emotionally intelligent AI voices.
The system adjusts tone and speed to fit context excitement for new leads, empathy for support calls.
With all data synchronized through Monday.com and Salesforce, each call feels personalized yet scalable.
Future of Voice-Driven CRMs
This is just the beginning.
Soon, AI voice assistants will:
Conduct two-way conversations with real-time CRM lookups
Summarize calls using GPT-powered analysis
Trigger predictive automations in Monday.com based on sentiment or outcomes
The integration between Monday.com, Salesforce, and ElevenLabs is paving the way for autonomous communication ecosystems — where systems think, speak, and act together.
By connecting Salesforce, Monday.com, and ElevenLabs, businesses unlock an entirely new way to engage customers.
Voice automation brings warmth.
AI brings efficiency.
Monday.com brings visibility.
Together, they redefine what intelligent CRM communication looks like.
Ready to automate your sales and support voice workflows?
We build integrated AI voice systems that connect Salesforce, ElevenLabs, and Monday.com to automate outreach, logging, and follow-ups.
Book a live build session today