AI Sales & Support Agents (Voice Bots) with Monday.com: The New Frontline of Automation
Human Support is Changing and Voice AI Is Leading the Way
In 2025, sales and support teams are no longer limited to just emails and chat bubbles.
Thanks to powerful AI voice agents and integrations with platforms like Monday.com, companies are now deploying intelligent voice bots that can:
Answer support questions in real-time
Book appointments or demos
Update Monday.com boards automatically
Capture lead info via phone or smart forms
Speak with tone, inflection, and context using tools like ElevenLabs
At Ava Desk, we’re building end-to-end systems where AI-powered voice agents work side-by-side with your CRM, dashboards, and workflows completely eliminating the need for repetitive manual tasks.
What Are AI Voice Agents?
AI voice agents are advanced bots that use natural-sounding speech to interact with customers over phone calls, web widgets, or even smart assistants.
They combine:
Voice synthesis (e.g., ElevenLabs)
Conversational logic (via OpenAI / GPT)
Data and action layers (via Make.com + Monday.com)
Unlike chatbots, these bots actually talk. And they understand the context, update CRMs, escalate issues, and follow workflows just like a human agent would.
Monday.com + AI Voice Agent: Real Use Cases
Inbound Lead Capture
Bot answers call
Asks qualifying questions
Logs the lead into Monday.com CRM
Triggers email + assigns to a sales rep
Support Ticket Handling
Voice bot answers FAQs
Checks existing item status in Monday board
Escalates to real agent if needed
Posts updates to client-facing board
Customer Onboarding
Voice AI walks through next steps
Books meeting (via Calendly sync)
Sends email and SMS reminders
Triggers “Onboarding in Progress” status in Monday
Appointment Reminders / Follow-Up
AI calls a lead/client
Delivers message using brand voice
Option to confirm, reschedule, cancel
All updates sync back to Monday board
Why This Matters for Sales and Support Teams
24/7 Coverage: Voice bots don’t sleep
Cost-Efficient: Handle 100s of calls without hiring
Consistent Delivery: No dropped info or bad tone
Fully Trackable: All actions logged inside Monday.com
Scale Fast: Launch for one team or fifty instantly
The Ava Desk Stack: Voice + Data + Action
Here’s how we build AI Voice systems:
ElevenLabs – Generates human-like voice in custom brand tones
OpenAI / GPT-4o – Understands questions, gives smart responses
Make.com – Connects the logic across calls, emails, calendars, and CRM
Monday.com – The central system for visibility, automation, and reporting
We don’t just make bots. We make bots that do work in the same systems your team already uses.
What You’ll Need to Launch
A CRM setup in Monday.com
Use cases (inbound calls, follow-ups, onboarding, etc.)
A Make.com or Zapier account
Voice scripts (we’ll help you generate these)
Ava Desk to tie it all together
Real Results
One of our clients reduced support email volume by 42% in the first month just by letting a voice agent handle the “Where’s my order?” calls.
Another saw a 38% increase in booked demos by deploying a follow-up voice agent after lead form submissions.
Want to Try It?
Book a call with Ava Desk and we’ll walk you through:
Live voice bot demo
Monday.com CRM voice triggers
Cost and implementation timelines
Custom voice setup with ElevenLabs
Book now: https://calendly.com/avadesk