Privacy Policy

This Privacy Policy describes how Ava Desk, a brand of Perfectlee Flawed LLC ("Ava Desk," "we," "us," or "our"), collects, uses, and protects information about you when you visit ava-desk.com, engage with our services, or communicate with our team.

Ava Desk provides AI automation consulting, AI agent deployment (Agents-as-a-Service), Monday.com implementation, and workflow automation solutions powered by tools including Make.com, Zapier, and Microsoft Copilot.

We collect information in two primary ways — information you give us directly and information collected automatically when you use our website.

• Name, email address, phone number, and company name
• Project details, business requirements, and goals shared during intake or discovery calls
• Payment and billing information (processed securely via third-party payment processors)
• Communications, messages, and feedback sent to our team
• Information shared when scheduling meetings via Calendly or similar tools

• IP address, browser type, operating system, and device type
• Pages visited, time spent on pages, and referring URLs
• Geographic location (city/country level, not precise)
• Cookie and session data (see Section 10)

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Respond to inquiries, quotes, and service requests
• Deliver, configure, and support AI automation and Monday.com implementations
• Process payments and send invoices
• Schedule and manage meetings and project timelines
• Send service updates, project status communications, and relevant announcements
• Improve our website, services, and client experience
• Comply with applicable laws and legal obligations
• Protect the rights and interests of Ava Desk and our clients

We do not use your information to serve targeted advertisements or build advertising profiles.

Ava Desk uses a number of third-party platforms to operate our business and deliver our services. These platforms may collect or process data in accordance with their own privacy policies:

• Monday.com — project management, CRM, and client workflow systems
• Make.com — automation and integration workflows
• Zapier — workflow automation
• Microsoft Copilot / Microsoft 365 — productivity and AI tools
• Calendly — meeting scheduling
• Stripe or other payment processors — secure payment handling
• Gmail / Google Workspace — business communications
• Claude by Anthropic — AI agent and automation capabilities

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating our website or delivering services (e.g., payment processors, scheduling tools), bound by confidentiality obligations
• Legal compliance: When required by law, subpoena, or other legal process, or to protect the rights and safety of Ava Desk, our team, or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your information would remain subject to this policy
• With your consent: In any other situation where you have given us explicit permission

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining our business records and complying with legal obligations.

• Client project records and communications are retained for a minimum of 5 years for business and legal purposes
• Website analytics data is retained for up to 24 months
• Marketing communications opt-out records are maintained indefinitely to honor your preferences
• Payment records are retained as required by applicable tax and accounting law

When data is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information. We respect and honor all applicable rights, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, machine-readable format where applicable
• Restriction: Request that we limit how we use your information in certain circumstances

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of sale (we don't sell data), and the right to non-discrimination for exercising your rights.

To exercise any of these rights, please contact us at privacy@ava-desk.com. We will respond within 30 days.

We take the security of your information seriously. We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Communications are transmitted over encrypted HTTPS connections
• Payment data is handled exclusively by PCI-compliant payment processors — we never store full card numbers
• Access to client data within our systems is limited to authorized personnel on a need-to-know basis
• We use industry-standard authentication and access controls across our tools

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at privacy@ava-desk.com.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. Cookies are small text files stored on your device.

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use the site (e.g., pages visited, time on site)
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality on the site. We do not use cookies to serve behavioral advertising.

Ava Desk's services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a minor, we will take prompt steps to delete it. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice via email or a prominent notice on our website.

Your continued use of our website or services after any changes take effect constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

We take all privacy inquiries seriously and will respond within 30 days of receipt. For urgent matters, please indicate "URGENT PRIVACY REQUEST" in your subject line.